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I am very happy with my new Crosstrek. It is so fun to drive and it is nice to know I am in a good reliable car. I also wanted to let you know how
pleased I was to work with Matt Soto in the process of purchasing my
car. He was very knowledgeable, upbeat and positive when working with
me. I never felt pressured but rather that Matt wanted to make sure my
needs were met no matter which car I chose. Could you please let him
know how much I appreciated working with him as I do not have his email
address. Thank you.Sincerely,
Jody
I'm now a proud owner of a Subaru WRX STI!!!!
Thank you Dellenbach Subaru!!!! You guys run a world class customer service. Got a great deal, and a friendly service. This is my second car from Dellenbach and will be purchasing more cars from you guys in the future .
A big Shout-out to Pat , and Lindsey (Internet sales manager) for helping me in the process special ordering my Subaru WRX STI. I highly recommend Dellenbach Subaru!!!!!!
As for the car.... WOW!!!!!!!! I am loving my STI . It is my first Subaru. It is a very practical car, AWD, 4-doors.... And very fast!!! And if your a car enthusiast like me , this car satisfies all needs. Subaru makes great reliable cars also! I see that in the future, Subaru will be even bigger. So come and join the Subaru family, you will not regret it!!! Dellenbach will get the perfect vehicle for you!!!!! And for a great price!!
Also it makes me very proud that Subaru also was doing the "Share The Love Event" and I choose the Alzheimer's association to receive $250 on my behalf. My Grandpa had Alzheimer's disease so this means so much to me. There are not many companies out there that do this and it really shows you how much Subaru cares about people and their customer. I can proudly say I own a Subaru!!
Thanks again Dellenbach !!!!!
Victor
I love my new Forester! Shelly in the internet department and Jeremy should be commended for their outstanding effort in helping make the buying process as easy and painless as possible. I very much enjoyed my experience with your company and look forward to working with you again in the future.
Katrina
We are very happy with the new WRX!
Kelly Rohs worked with me at the beginning when I inquired about internet pricing through your website. She got back to me almost immediately and answered all my technical and sales questions promptly. She also went out of her way to provide photographs of the car (there were none on the website) and then lined up Josh Heye to meet with us that next Saturday morning, the soonest Stacey and I could come up to see that car.
Josh was ready for us the minute we walked in the door. He was super friendly, easy going, knew everything about the car and got us out for a test drive right away. There was never any pressure for a sale, though I think he could tell I was pretty much sold on the car from the second we fired up the ignition! We thoroughly enjoyed working with him!
I must also point out how impressed we were that you held the car for us for nearly three weeks while I waited for my insurance settlement check to come in. This made our shopping experience so much easier. In fact, Dellenbach was the first stop on our list and after knowing the car was held, we didn't have to go or look anywhere else. This was by far the best and easiest car buying experience we have ever had and we really, really appreciate it!
I can't remember the name of the gentleman we worked with for financing, but he too was great to work with. Super nice, very quick and efficient and also extremely knowledgeable and answered all our questions easily.
My only regret is that your dealership is so far from our home (Nederland). If it were a little closer, I'd be in for service as well. But, working in Boulder, I'll most likely visit Flatirons Subaru as they are just minutes from my work and it's where we purchased Stacey's Outback a few years ago.
Thank you again and make sure to thank Josh and Kelly personally for us!
Take care,
Tim P
My experience with Dellenbach has always been extraordinary. Desi and your service crew have always been wonderful to me, as over the past 10 years I have been servicing my other Subaru's at Dellenbach. When it came time to buy a new car, I wouldn't have gone anywhere else. Matt Soto in sales was terrific; Great and easy to do business with. I appreciate your business!
Thank you!
Judy loves the car. Joe is a great salesman, very good to work with in person, e-mail, and following up after the sale. The ladies I e-mailed with were also very good. We very much appreciate the way your dealership does business. I negotiated the whole deal over e-mail rather than the typical ugly experience of sitting in the dealership all day with the salesman running back and forth to management to negotiate a deal. There are few things I dislike more. The Internet / e-mail negotiation experience was great.
I look forward to a long and pleasant relationship with Dellenbach service, and new car buying down the road.
Best Regards,
Dan
We talked to both Jeremy and Matt while we were purchasing the Forrester and they were knowledgeable and courteous to me and my wife. We are thrilled with the car and appreciate the help they have given us to answer our questions after the sale.
Charley M.
I LOVE my Impreza! Jeremy was an excellent sales rep. My overall experience with Dellenbach was excellent. I like to live local, shop local, and you guys did a wonderful job of cementing that principle. Thanks for the great buying experience.
Helen
I was very pleased with the entire process. The vehicle was located and delivered on time and a day early. The salesman was very knowledgeable and helped my wife link her phone to the Bluetooth on the spot. We were introduced to the service team as well as the parts dept which is not typical but important to establish a good relationship through the time we own the vehicle.
The car itself was very clean and we are very pleased with the overall design and function. My wife is the primary driver and coming from a Volvo. I was worried she would feel it was a step down, but this was not the case. She has pointed out the added features not found in the Volvo and the performance is comparable for the type of driving she does.
Based on our experience I would recommend the Subaru and your dealership. Now if you can get me into that new 2013 427 convertible Vette for zero down and $200/mp I will be really excited (kidding).
Thanks, Steve
I purchased a new 1989 Pontiac Grand Am, a new Buick Century in about
2005, and now the Outback from Dellenbach Motors, and each experience
was great. You treat your customers very well. On every purchase, I've
felt that I got a fair deal and that Dellenbach appreciated my
business. I've purchased cars at other dealerships and felt just the
opposite.
Thanks,
Mike
Thanks,
Mike
Dear Kevin,
We received the first survey from Subaru yesterday, and promptly responded. We are awaiting a second one, I believe they call "portrait", in the Share the Love campaign. We LOVE our new Subaru Forester, and were treated VERY WELL by Pat and Kendra. We are retired professional actors and are very visible at both the OpenStage and Bas Bleu Theatres, so you all at Dellenbach will be urged to come see our shows!! We also look forward to a long and happy relationship with your dealership. Friends tell us that once you own a subaru, you never go back to anything else. And we certainly are enjoying our Subee-doo-bee-doo!! Thank you for your email.
Sincerely, Deb and Jonathan
Kevin,
I continue to LOVE my Forester! I still feel as if it was made especially for me. Thanks for checking in with me. My decision to buy from Dellenbach was based on outstanding past experiences with both the sales and service departments, and I am so glad that I made this purchase at Dellenbach Motors.
Thanks so much,
Maureen S.
I continue to LOVE my Forester! I still feel as if it was made especially for me. Thanks for checking in with me. My decision to buy from Dellenbach was based on outstanding past experiences with both the sales and service departments, and I am so glad that I made this purchase at Dellenbach Motors.
Thanks so much,
Maureen S.
Kevin,
Thank you, I love my new car. I have been overall very satisfied. I love the smooth ride and the beautiful interior. I have received multiple compliments from the family and friends I show off to. I have even had a person at my work (whom I don't have day to day interaction with) call me and let me know how jealous he is. He has an older Subaru and he is waiting for it to run out of steam so he can upgrade. He has over 200k miles and he still loves his Subaru. This is my first Subaru and I hope I can say the same thing several years from now.
Thank you,
Trish
I just wanted to send an e-mail and tell you how wonderful your service dept is. I have been a long time loyal customer of Subaru service, even when my car is not a Subaru. I come to your service dept even now with my Mazda and the reason is your customer service and honestly Desi Valdez. he is very professional, knowledgeable and honest with me. I have never walked away unsatisfied with my experience. Thank you very much for all your hard work and professionalism. Desi deserves recognition for his customer service. If not for him I would not return. The mechanics also have done a great job for me. Thank you to Subaru service for all you have done for me. I will continue to be a customer!
- Brandi
To Dellenbach Subaru,
I wanted to take the time to let you know how much we appreciated doing business with Dellenbach Subaru with the recent purchase of our 2010 Outback. This new car was to replace my Volvo that I've had for the last 15 years. I intended to shop around at a number of dealers before selecting a new car (which I thought would be another Volvo). After test driving a new one it was apparent that it was a nice car, but not what I expected for the money. My husband and I were out walking one day and came across a Tribeca which we had never seen before and liked it a lot. I've always said Subaru is the perfect Colorado car since I had owned two others in the past. We thought it was the car for us. Of course, the day we started car-shopping was on a Sunday and didn't know if the dealers were open or not (with the change of the blue law). They weren't, but that's when we saw the new Outback which looked a lot like the Tribeca. It was left open so we got to see inside and check it out a little closer. We still wanted to see the Tribeca.
There are three main dealers within our small town proximity. One got a bad rap from a friend on having a sub-par service department so we didn't bother to go there.
Another was closer to work but further from home. Along with Volvo, we also wanted to see Toyota, so we decided on Fort Collins.
I did some preliminary leg work on the phone to get info on a Tribeca and was rather perplexed that the new ones weren't in yet and there was no specific date on when they would be available. It was clear we would not be able to get one by our timeframe. Others offered to let us drive a used one and we wanted to see if we even liked the car. That is how we got to Dellenbach Subaru.
One salesperson walked right past us, it became obvious that we had gotten there at closing time. I don't blame the guy; he probably had a long day. Still, we just wanted to ask someone when they would be getting the new Tribecas. We looked inside the showroom and when my husband saw someone still there, he tapped on the window and motioned for the man to come to the door. Kevin Dellenbach unlocked the door and answered our questions about the Tribeca and said he would be happy to set an appointment for us to drive one of their used ones. We said we would, probably within the week. As we were leaving, we saw a used Tribeca on the curb and went over to see it. Kevin came back out and gave us his card and continued to give us information on the car. The reason we did come back is because we felt Kevin had gone out of his way to help us even though he probably had a long day too.
When we came back, Kevin introduced us to Jeremy Gleich. Thank you, Kevin. Jeremy is professional, knowledgeable, and a very likeable person. He gave us the impression that he was not only listening to our needs but matching those needs to the right car. He made this "difficult decision after 15 years" most enjoyable. We learned more about the Tribeca and upon his recommendation; we drove the Outback. We were impressed. We liked it enough to get pricing, but I still had to check out the Toyota. Jeremy even gave us some spec comparisons between the two. We knew we would have to order the Subaru and I wanted to be absolutely sure there wasn't a car out there that I could take home with me. We left to check out the Toyota.
We drove a Highlander Hybrid, which I liked a lot. We made our buying decision based on whom we wanted to give our business to and who would take care of us after the sale. Ready to commit, Jeremy and Kevin worked the right deal for us, without doubt. We were willing to place the order and wait for our "dream car".
After driving our car for a week, I can tell you, it was worth the wait and it truly is a dream car. It unbelievably sticks to the road, especially in the snow, is very comfortable, and a lot of fun to drive. That 6-cylinder moves! It is the perfect Colorado car times ten!
Thanks again for such courtesy and professionalism. I have already told a number of people of our great buying experience.
Pamela C.
I wanted to take the time to let you know how much we appreciated doing business with Dellenbach Subaru with the recent purchase of our 2010 Outback. This new car was to replace my Volvo that I've had for the last 15 years. I intended to shop around at a number of dealers before selecting a new car (which I thought would be another Volvo). After test driving a new one it was apparent that it was a nice car, but not what I expected for the money. My husband and I were out walking one day and came across a Tribeca which we had never seen before and liked it a lot. I've always said Subaru is the perfect Colorado car since I had owned two others in the past. We thought it was the car for us. Of course, the day we started car-shopping was on a Sunday and didn't know if the dealers were open or not (with the change of the blue law). They weren't, but that's when we saw the new Outback which looked a lot like the Tribeca. It was left open so we got to see inside and check it out a little closer. We still wanted to see the Tribeca.
There are three main dealers within our small town proximity. One got a bad rap from a friend on having a sub-par service department so we didn't bother to go there.
Another was closer to work but further from home. Along with Volvo, we also wanted to see Toyota, so we decided on Fort Collins.
I did some preliminary leg work on the phone to get info on a Tribeca and was rather perplexed that the new ones weren't in yet and there was no specific date on when they would be available. It was clear we would not be able to get one by our timeframe. Others offered to let us drive a used one and we wanted to see if we even liked the car. That is how we got to Dellenbach Subaru.
One salesperson walked right past us, it became obvious that we had gotten there at closing time. I don't blame the guy; he probably had a long day. Still, we just wanted to ask someone when they would be getting the new Tribecas. We looked inside the showroom and when my husband saw someone still there, he tapped on the window and motioned for the man to come to the door. Kevin Dellenbach unlocked the door and answered our questions about the Tribeca and said he would be happy to set an appointment for us to drive one of their used ones. We said we would, probably within the week. As we were leaving, we saw a used Tribeca on the curb and went over to see it. Kevin came back out and gave us his card and continued to give us information on the car. The reason we did come back is because we felt Kevin had gone out of his way to help us even though he probably had a long day too.
When we came back, Kevin introduced us to Jeremy Gleich. Thank you, Kevin. Jeremy is professional, knowledgeable, and a very likeable person. He gave us the impression that he was not only listening to our needs but matching those needs to the right car. He made this "difficult decision after 15 years" most enjoyable. We learned more about the Tribeca and upon his recommendation; we drove the Outback. We were impressed. We liked it enough to get pricing, but I still had to check out the Toyota. Jeremy even gave us some spec comparisons between the two. We knew we would have to order the Subaru and I wanted to be absolutely sure there wasn't a car out there that I could take home with me. We left to check out the Toyota.
We drove a Highlander Hybrid, which I liked a lot. We made our buying decision based on whom we wanted to give our business to and who would take care of us after the sale. Ready to commit, Jeremy and Kevin worked the right deal for us, without doubt. We were willing to place the order and wait for our "dream car".
After driving our car for a week, I can tell you, it was worth the wait and it truly is a dream car. It unbelievably sticks to the road, especially in the snow, is very comfortable, and a lot of fun to drive. That 6-cylinder moves! It is the perfect Colorado car times ten!
Thanks again for such courtesy and professionalism. I have already told a number of people of our great buying experience.
Pamela C.
Kelly,
I appreciate your prompt response to my initial email. It enabled me to arrive early and see the car which i knew was the right one for my daughter who is in college in Seattle. The whole process was painless. I prefer spending my money in Fort Collins and especially with a business like Dellenbach that gives back so much to the community. My thanks to you, Pat Mcintire, John Schroder, and John Dellenbach who all made this a very pleasant experience.
Rick F.
I appreciate your prompt response to my initial email. It enabled me to arrive early and see the car which i knew was the right one for my daughter who is in college in Seattle. The whole process was painless. I prefer spending my money in Fort Collins and especially with a business like Dellenbach that gives back so much to the community. My thanks to you, Pat Mcintire, John Schroder, and John Dellenbach who all made this a very pleasant experience.
Rick F.
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